Block manufacturer, garden and landscape contractor, client
The old topic: A fantastic (expensive) anthracite-colored concrete block was selected from the prospectuses brought along by the GaLa contractor, procured by the GaLa contractor and laid in accordance with good engineering practice. Two years later, the initially deep-dark concrete block is much lighter in color and looks almost like a typical (cheap) concrete block. The client is dissatisfied and asks the Gala contractor to make good the defects and to reestablish the agreed upon anthracite coloring.
The GaLa contractor does not feel any responsibility at all, since it laid the concrete...